Refunds & Cancellations

Once a User chooses to avail any subscription plan/offer announced by PREM AADHAR PAY AND SERVICES and agrees to buy that plan/offer by due payment for that plan/offer to PREM AADHAR PAY AND SERVICES, such payment by User shall not be refunded by PREM AADHAR PAY AND SERVICES under any circumstances whatsoever. Please note that such act of buying PREM AADHAR PAY AND SERVICES plan is irreversible process under the applicable law.

Post receipt of payment from the User for the above-mentioned plan, PREM AADHAR PAY AND SERVICES shall create User ID in its Mobile App / Website ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, PREM AADHAR PAY AND SERVICES shall not be able allow for availing the services mentioned for that particular subscription plan. No existing balance will be refunded to the user in case of un-successful KYC verification. Thus, in order to avail PREM AADHAR PAY AND SERVICES services on its Mobile App / Website, User has to mandatorily get his successful KYC verification done.

Post User Id creation, while availing various services on PREM AADHAR PAY AND SERVICES Mobile App / Website, a transactions which have failed for any reason directly attributable to PREM AADHAR PAY AND SERVICES and PREM AADHAR PAY AND SERVICES  has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-15 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with PREM AADHAR PAY AND SERVICES. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to Email ID given on this website. PREM AADHAR PAY AND SERVICES shall enquire the matter after receiving the complaint from the User and based on the enquiry PREM AADHAR PAY AND SERVICES may refund the payment deducting necessary professional service charges. In all cases, PREM AADHAR PAY AND SERVICES’s liability will be restricted to providing User a valid refund to the extent of corresponding payment received by PREM AADHAR PAY AND SERVICES with respect to a particular transaction. PREM AADHAR PAY AND SERVICES shall not be responsible for any other claim or consequential liability arising out of failed services on our system.

User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with PREM AADHAR PAY AND SERVICES
 

Under any circumstances whatsoever. Please note that such act of buying PREM AADHAR PAY AND SERVICES’s plan is irreversible process under the applicable law.

Post receipt of payment from the User for the above-mentioned plan, PREM AADHAR PAY AND SERVICES shall create User ID in its Mobile App / Website ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, PREM AADHAR PAY AND SERVICES shall not be able allow for availing the services mentioned for that particular subscription plan. No existing balance will be refunded to the user in case of un-successful KYC verification. Thus, in order to avail PREM AADHAR PAY AND SERVICES services on its Mobile App / Website, User has to mandatorily get his successful KYC verification done.

Post User Id creation, while availing various services on PREM AADHAR PAY AND SERVICES Mobile App / Website, a transactions which have failed for any reason directly attributable to PREM AADHAR PAY AND SERVICES and  PREM AADHAR PAY AND SERVICES has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-15 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with PREM AADHAR PAY AND SERVICES. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to Email ID given on this website. PREM AADHAR PAY AND SERVICES shall enquire the matter after receiving the complaint from the User and based on the enquiry PREM AADHAR PAY AND SERVICES may refund the payment deducting necessary professional service charges. In all cases, PREM AADHAR PAY AND SERVICES's liability will be restricted to providing User a valid refund to the extent of corresponding payment received by PREM AADHAR PAY AND SERVICES with respect to a particular transaction. PREM AADHAR PAY AND SERVICES shall not be responsible for any other claim or consequential liability arising out of failed services on our system.

User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with PREM AADHAR PAY AND SERVICES.

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